1. When you have narrowed down your choice to a final selection, fill out a reservation request form found at each property and send it to us so we can check availability. We will get back to you within 24 hours. If your choice is not available, we will suggest alternatives to meet your requirements.
We would ask for another confirmation e-mail, if everything was found in order.
2. Payment for the stay is made directly to the hotel, on your arrival there, on the basis of the rates established and applied by the hotel. SmileRomania does not intervene in establishing or implementing the rates of partner hotels. Any reductions indicated on the Website compare rates supplied by the hotel itself and are implemented solely by the hotel, under its own liability to the local legislation applying between the Internet user and the hotel for the purposes of purchasing the overnight stay.
3. The booking system used by the partner hotels is secure and your credit card number and the personal details you supply to the hotels are encrypted.
4. The contact service provided by SmileRomania.com is free of charge for you. SmileRomania will ask for Your credit card information as a guarantee in event of cancellation 7 days before arriving. Depending on the hotel the penalty would be 100% for one night or the whole of the stay.
5. Let us know if you wish to be contacted by any of our affiliate companies for your travel arrangements (flights, rental cars etc.), which You can find under the Flight and Packages page.
6. If You have any other appearing questions, just roll down to the FAQ page, where any questions would be answered in just seconds.
SmileRomania.com wishes You a pleasant stay in Romania!